Consumers in for a Shock After Getting Used to Free E-commerce Returns
nickgausling.substack.com
Bloomberg recently published a piece sounding the alarm for consumers: free online returns come at a cost. After years of subsidizing them, more retailers are charging customers to send back unwanted goods. … In the US, the number of large retailers requiring a return fee has jumped from 31% to 40% this year … [Returns] are costly because of the labor to have them shipped back, inspected and put up for resale.
Consumers in for a Shock After Getting Used to Free E-commerce Returns
Consumers in for a Shock After Getting Used…
Consumers in for a Shock After Getting Used to Free E-commerce Returns
Bloomberg recently published a piece sounding the alarm for consumers: free online returns come at a cost. After years of subsidizing them, more retailers are charging customers to send back unwanted goods. … In the US, the number of large retailers requiring a return fee has jumped from 31% to 40% this year … [Returns] are costly because of the labor to have them shipped back, inspected and put up for resale.